1. (2022高二下·上海期末) 阅读理解

Troubleshooting: Unable to install the supplied software on a computer

The software supplied with a camera, camcorder (a portable video camera) or personal audio device may not install for the following reasons:

1. The software may not be compatible (兼容) with the computer operating system.

2. The computer does not meet the minimum system requirements for installing the software.

3. Another application or utility is running the background of the computer and interfering(妨碍) with the installation,

4. Antivirus or spyware software is preventing installation.

Follow the steps below to troubleshoot this issue.

1. Check the instruction manual to determine the minimum system requirement and operating system supported by the software. Instructions for your product are usually available online.

2. Check the specifications of the computer to ensure it meets the minimum system requirements and operating system supported by the software.

3. Download and install all available updates for the computer and software. Software and driver updates for your product are usually available online.

NOTE: An install utility is an application used to assist with the installation of other software. If an install utility is available, follow the online instructions to properly download and install it.

4. Temporarily disable any antivirus or spyware software.

5. Close any software applications or other unnecessary utilities that may be running on the computer.

6. Attempt to install the software and follow the on-screen instructions.

NOTE: If the software was designed to use an older version of the Windows operating system than what is currently installed on the computer, you can try installing using the compatibility mode.

7. If the software will still not be installed, try installing it using the Safe Mode of the computer as follows:

IMPORTANT: Some bundled (捆绑的)software requires the product to be connected to the computer during the installation process. If your software requires the product to be connected during installation, these steps will not work and should be disregarded

1. Copy the software to a folder on the computer hard drive.

2. Turn off the computer.

3. Start the computer in the Safe Mode.

4. Locate the folder on the computer hard drive where you copied the content of the installation CD.

5. Click the INSTALL. EXE or SETUP, EXE icon (图标) to begin the software installation.

6. Restart the computer.

1. （1） Which of the following may be a reason for the failure of the installation of the supplied software?

   A . The software is incompatible with the computer operating system. B . The computer is using the latest Windows operating system C . The maximum system requirements are not met for the software. D . The antivirus software is not running in the background.
3. （2） When you are installing software designed for an older version of the Window operating system, what could be done?

   A . You could temporarily disable any running software applications B . You could follow the on-screen instructions. C . You could try installing it using the Safe Mode. D . You could switch to the compatibility mode.
5. （3） As is listed in the passage, ________ seems to be the last step which may help troubleshoot the installation problem.

   A . using the Safe Mode of the computer B . turning off and restarting the computer C . connecting the product to the computer D . copying the software to a folder on the hard drive